Returning Products

You are eligible to return or exchange purchased product by notifying us by email and returning items within 7 days of receipt of your goods. The return address will be advised once your email request is received. Returned product will only be accepted if product is unused, unopened and in saleable condition. Cost of returning product is to be born by the customer.

Faulty Products

We take great pride in the quality of our products. You are required to notify us of any faulty product by email and return the faulty product within 48 hours of receipt of your goods. The return address will be advised once your email request is received. If you inform us you have received a faulty product then we will supply a replacement at our cost once the faulty product has been returned to us. If the product is no longer available we will offer you an alternative or a refund covering the cost of the product only.

Goods Damaged in Transit

We make every effort to ensure our products arrive in good condition; however we cannot take responsibility for the performance of Australia Post or any other company selected to deliver your goods.

Incorrect Goods Supplied to You

We make every effort to supply you with the products you have ordered; however if you receive goods which you believe you have not ordered then you are required to notify us in writing within 48 hours of receiving those goods. We will ask you to return the incorrect product to us. The return address will be advised once your email request is received. Once we have received your return we will send you the correct product (subject to availability) without further charge.

PayPal/Stripe Payments

Payment for goods and services paid via paypal and Stripe will incur a 2% surcharge.